Tuesday, November 24, 2020

I’ve been giving a xs max from a friend as she upgraded but it says it’s locked.. How do I unlock it? Do I need to take it to a store? Every

  • This topic has 3 replies, 1 voice, and was last updated 1 month, 1 week ago by Karen Sturtevant.
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  • #43539
    iPhone Forum
    Participant

    I’ve been giving a xs max from a friend as she upgraded but it says it’s locked.. How do I unlock it? Do I need to take it to a store? Everything is locked can’t use it.. Tried signing out of her apple id and it hasn’t worked.

    #43540
    Martin Lynch
    Guest

    Locked?….as in locked to a cellular provider?

    #43541
    Edy Bechara
    Guest

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    #43542
    Karen Sturtevant
    Guest

    To properly reset an iPhone you must remove it from your iCloud using your computer, then sign out of iCloud on the phone itself, and sign out of Google and Samsung accounts on the phone under settings. Then do a factory reset.

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